Safety

1. Before you meet

• Take your time. Use the introduction room to get to know each other first; a good match will not rush you.
• Keep personal details (home address, workplace, financial information, ID documents) private until you really trust the person.
• Never send money or agree to lend it, whatever the reason. Report anyone who asks.
• Notice if their story does not add up, or they avoid a call, a voice note or a video chat. Ask Ora, or report them.

2. When you meet

• Meet in a public place with other people around, such as a café, restaurant or family area. Do not meet at your home or theirs at first.
• Tell a friend or family member where you are going, who you are meeting and when you expect to be back. Share your live location if you can.
• Arrange your own transport there and back.
• Stay aware of food and drinks, and do not leave them unattended.
• You can leave at any time, for any reason. You do not owe anyone an explanation. If someone makes you uncomfortable, go to a staffed place or call someone you trust.

In many families, meetings happen with relatives present. That is a good way to start, and OraGrid supports it.

3. Warning signs

• Asking for money, gifts or financial help.
• Rushing, pressuring or guilt-tripping you.
• Refusing to talk by voice or video, or photos that look too perfect.
• Anger when you say no or set a boundary.
• Asking for private photos or details, or threatening to share yours.
• Trying to move the conversation away from OraGrid quickly.

If you see any of these, stop and report. You do not need proof.

4. How to report and block

1. Open the person’s profile or the message.
2. Tap Report and choose a reason, or tap Block to end all contact at once.
3. Add anything that helps us understand. You can also block without reporting.

You can also email support@oragrid.com. Blocking is private; the other person is not told.

5. What happens after a report

• A moderator reviews every report within 24 hours.
• We look at the reported content and the context around it. Moderators cannot read your private chats with Ora, and we do not look at other conversations to answer a report.
• We may warn, suspend or ban the account, and we keep records of reports for 12 months. Where there is a risk to someone’s safety, we may involve the authorities as the law requires.
• The person you report is not told who reported them.

6. When things are hard

Our systems screen for signs of abuse or self-harm. If we notice something worrying, the app may show you support resources. Ora is not a crisis service and is not a replacement for a counsellor, but you can always tell Ora how you feel, and Ora can point you to the right help.

7. Where to find help

If you or someone else needs help, these services can support you.

8. In an emergency