Support

Sign in with Apple, with Google, or with a one-time code we email you. If you lose access to your email, write to us from another address and tell us your name and approximate sign-up date; we will help you verify that the account is yours.

Subscriptions (OraGrid Plus, monthly or yearly, and the couple plan) are bought and billed through Apple. The price is shown in the app before you buy. Cancel any time in Settings → your name → Subscriptions, at least 24 hours before the period ends. Refunds are handled by Apple: visit reportaproblem.apple.com. Deleting the app does not cancel a subscription.

In the app: Me → Account → Delete account. Your data is erased from our live systems within 24 hours and from backups within 30 days. If you can’t open the app, follow the steps on the Delete account page.

Open Me → Privacy center. There you can see what Ora remembers (and correct or delete any memory) and download a copy of your data.

Tap Report or Block on their profile or message. A moderator reviews every report within 24 hours. See Safety.

You record a short selfie video. A human moderator compares it with your photos to confirm you are a real adult. The video is deleted within 30 days of the decision unless it is needed for an open report.

Yes. OraGrid works in Arabic and English, including full right-to-left layout, and you can speak or type to Ora in either language. Change the language in Me → Settings.

Ora is an AI and can be mistaken. Please tell us what happened at the email below so we can improve it. If you are struggling, please talk to someone you trust or see Safety for help resources.